Support
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Quick Resources
Getting Started
New to Gevety? Start with our interactive demo to see how it works, or create a free account.
Learn About Biomarkers
Visit our Learn section for guides on biomarkers, lab panels, and health optimization.
Methodology
Curious how we calculate biological age? Read our Biological Age Methodology.
Privacy & Security
Learn how we protect your data in our Privacy Policy and Terms of Service.
Frequently Asked Questions
- How do I upload a lab report?Navigate to 'Lab Reports' from the main menu, click 'Upload Report', and select your PDF file. We support most standard lab report formats from major testing laboratories.
- Why are some biomarkers missing from my report?Our AI extracts biomarkers it can confidently identify. If your lab uses non-standard formatting or abbreviations, some markers may not be recognized. You can manually add missing biomarkers from the test results page.
- How accurate is the biological age calculation?Our biological age algorithms (PhenoAge, GrimAge2) are based on peer-reviewed research. However, they require specific biomarkers to calculate. See our Methodology page for details on required markers and accuracy.
- Is my health data secure?Yes. All data is encrypted at rest using industry-standard encryption. We are GDPR compliant and never sell your data. You can export or delete your data at any time from your Profile settings.
- How do I connect Strava or Withings?Go to Profile > Integrations and click 'Connect' next to the service you want to link. You'll be redirected to authorize Gevety to access your data.
- Can I share my data with my doctor?Yes. From any test result or report, use the 'Share' or 'Export' option to generate a PDF summary or shareable link for your healthcare provider.
Contact Us
Need more help? We're happy to assist with any questions about Gevety.
| [email protected] | |
| Response Time | Usually within 24-48 hours |
| Bug Reports | Include screenshots and steps to reproduce the issue |
Account Help
- Forgot password? — Use the password reset page to recover your account
- Delete account? — Go to Profile > Account > Delete Account. This action is permanent.
- Export your data? — Go to Profile > Privacy > Export Data to download all your information
- Change email? — Contact support to update your email address
Still have questions?
We're committed to helping you get the most out of Gevety